Why outsourcing to Egypt?

• Egypt labor force is well educated and has a variety of opportunities to be trained.

• Egyptian youth are enthusiastic employees.

• The Egyptian people speak a variety of languages.

• Egypt is rapidly developing a sophisticated telephony network, comparable to those from other developed countries and has developed a modern and reliable fixed line, mobile and Internet network.

• Cities like Cairo, Giza and Alexandria, all of which have populations in excess of one million. This yields tremendous potential for offshore outsourcing, due in part to large pools of labor, multiple universities and excellent transportation and telecommunication  infrastructures currently in place.

Evidence in favor of Egypt as an offshore location is compelling. Investors from Western Europe and North America are likely to be impressed with Egypt’s opportunities on several fronts, including:

• Workforce:

Egypt’s labor pool is ample and educated. It is clear that young Egyptians are enthusiastic employees, and value the ability to speak numerous languages. This provides you with an excellent opportunity to recruit the type of employees with whom they can be confident of serving foreign callers effectively.

• Business culture:

Egypt possesses a commercial atmosphere that has attracted numerous multinational corporations. Management level executives are multilingual, and foreign workers are commonly found. Such an atmosphere helps facilitate confidence in foreign investment in contact center services and an understanding of what clients and end-customers expect.

• Stability:

In the Middle East, Egypt is a hallmark of economic and political stability. As discussed earlier economic growth has been consistent and inflation has remained low. Combined with efforts to strengthen transparent business practices, Egypt’s stable investment climate should build confidence among prospective offshore investors.

• Industry development:

With the establishment of a local industry association, and support from the government, Egypt is rapidly gaining a reputation for quality infrastructure that is reliable and modern.

These key reasons are the foundation for growth in the Egyptian offshore outsourced business. Given the enthusiasm shared by existing players and customers, it is very likely that outsourced industry will continue its already rapid growth.